Crowdsourced responses management to cases
AssigneeNetspective Communications LLC
InventorShahid N. Shah
Life of this patent
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Abstract
A response management system and method configured to allow management of responses to a case submitted by an entity in a crowdsourced network. The system includes a processing circuit that receives, from the entity over the crowdsourced network, the case. The processing circuit federates the case, into a plurality of federated cases, based on one or more parameters. The processing circuit routes the federated cases to the crowd of respondents in the network. The processing circuit receives responses from the crowd for each of the federated cases. The processing circuit integrates responses for each of the federated cases to yield a single integrated response for the case. The processing circuit publishes the integrated response anonymously that is viewable publicly.
Claims20
A response management system configured to allow management of responses to a case submitted by an entity in a crowdsourced network, said system comprising:
- a memory for storing information pertaining to said case submitted by said entity, respective responses for said case by a crowd of respondents in said crowdsourced network, and programmed instructions;
- and
- a processing circuit configured to:
- receive, from said entity over said crowdsourced network, said case;
- federate said case, into a plurality of federated cases, based on one or more parameters including a level of complexity, technology involved, and a level of reliability and trust desired in its respective response, wherein each of said federated cases are associated with one or more corresponding session parameters that are indicative of a respective level of complexity, technology involved, a level of reliability and trust in response desired;
- route said federated cases to said crowd of respondents in said network such that said routing of said federated cases is managed based on said session parameters associated with each of said federated cases;
- receive responses from said crowd for each of said federated cases;
- associate information pertaining to said responses as second session parameters that is compared with said first session parameters such that said comparison yields a degree of compliance and appropriateness of said second session parameters toward said first session parameters, wherein, in response to a degree of compliance below a threshold for one or more federated cases, an adjusted set of third session parameters are associated with said one or more such federated cases;
- route said one or more such non-compliant federated cases to a second crowd of respondents in said network such that said routing of said cases is managed based on said third session parameters associated with each of said one or more federated cases;
- integrate responses for each of said federated cases to yield a single integrated response for said case;
- and
- publish said integrated response anonymously that is viewable publicly.
A method for management of responses to cases submitted by an entity in a crowdsourced network, said method comprising:
- receiving, from said entity over said crowdsourced network, a case;
- federating said case, into a plurality of federated cases, based on one or more parameters including a level of complexity, technology involved, and a level of reliability and trust desired in its respective response, wherein each of said federated cases are associated with one or more corresponding session parameters that are indicative of a respective level of complexity, technology involved, a level of reliability and trust in response desired;
- routing said federated cases to said crowd of respondents in said network such that said routing of said cases is managed based on said session parameters associated with each of said federated cases;
- receiving responses from said crowd for each of said federated cases;
- associating information pertaining to said responses as second session parameters that is compared with said first session parameters such that said comparison yields a degree of compliance and appropriateness of said second session parameters toward said first session parameters, wherein, in response to a degree of compliance below a threshold for one or more federated cases, an adjusted set of third session parameters are associated with said one or more such federated cases;
- routing said one or more such non-compliant federated cases to a second crowd of respondents in said network such that said routing of said cases is managed based on said third session parameters associated with each of said one or more federated cases;
- integrating responses for each of said federated cases to yield a single integrated response for said case corresponding to said federated cases;
- and
- publishing said integrated response anonymously that is viewable publicly.
A non-transitory program storage device readable by a computer, and comprising a program of instructions executable by said computer to perform a method for management of responses to cases submitted by an entity in a crowdsourced network, said method comprising:
- receiving, from said entity over said crowdsourced network, a case;
- federating said case, into a plurality of federated cases, based on one or more parameters including a level of complexity, technology involved, and a level of reliability and trust desired in its respective response, wherein each of said federated cases are associated with one or more corresponding session parameters that are indicative of a respective level of complexity, technology involved, a level of reliability and trust in response desired;
- routing said federated cases to said crowd of respondents in said network such that said routing of said cases is managed based on said session parameters associated with each of said federated cases;
- receiving responses from said crowd for each of said federated cases;
- associating information pertaining to said responses as second session parameters that is compared with said first session parameters such that said comparison yields a degree of compliance and appropriateness of said second session parameters toward said first session parameters, wherein, in response to a degree of compliance below a threshold for one or more federated cases, an adjusted set of third session parameters are associated with said one or more such federated cases;
- routing said one or more such non-compliant federated cases to a second crowd of respondents in said network such that said routing of said cases is managed based on said third session parameters associated with each of said one or more federated cases;
- integrating responses for each of said federated cases to yield a single integrated response for said case corresponding to said federated cases;
- and
- publishing said integrated response anonymously that is viewable publicly.
Dependencies are inferred from the claim text.