System and method of message thread management
AssigneeAvaya Inc.
InventorsKrishna Kishore DHARA, Venkatesh KRISHNASWAMY, Rudra KANT
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Abstract
Disclosed herein are systems, methods, and computer-readable storage device for managing message threads. An example system configured to practice this method can first identify a usage pattern of a user interacting with a message thread. Next, based on that usage pattern, the system can analyze messages in the message thread to identify a high-priority message. Then the system highlights the high-priority message when the system renders the message thread on a display. The messages can be email messages, text messages, instant messages, etc. The system can further associate the high-priority message with a repository, and grant a repository user, access to the high-priority message.
Claims20
A method comprising:
- identifying a usage pattern of a user interacting with a message thread;
- analyzing, via a processor, a plurality of messages in the message thread to identify a high-priority message based on the usage pattern;
- and
- highlighting the high-priority message when rendering the message thread on a display.
A system comprising:
- a processor;
- and
- a computer-readable storage device storing instructions which, when executed by the processor, cause the processor to perform operations comprising:
- identifying a usage pattern of a user interacting with a message thread;
- analyzing a plurality of messages in the message thread to identify a high-priority message based on the usage pattern;
- and
- highlighting the high-priority message when rendering the message thread on a display.
A computer-readable storage device storing instructions which, when executed by a processor, cause the processor to perform operations comprising:
- identifying a usage pattern of a user interacting with a message thread;
- analyzing a plurality of messages in the message thread to identify a high-priority message based on the usage pattern;
- and
- highlighting the high-priority message when rendering the message thread on a display.
Dependencies are inferred from the claim text.