Session memory for virtual assistant dialog management

A system comprising:

• a processor;
• and
• a memory coupled with and readable by the processor and storing therein a set of instructions which, when executed by the processor, causes the processor to manage a customer interaction with a virtual assistant by:
• receiving a request to initiate an interaction between the virtual assistant and the customer;
• identifying a context of the request or the interaction between the virtual assistant and the customer;
• retrieving information relevant to the interaction between the virtual assistant and the customer based on the identified context;
• storing the retrieved information in a session memory supporting the interaction;
• and
• conducting the interaction with the customer dynamically through the virtual assistant based on the information stored in the session memory.

A computer-readable memory comprising a set of instructions stored therein which, when executed by a processor, causes the processor to manage a customer interaction with a virtual assistant by:

• receiving a request to initiate an interaction between the virtual assistant and the customer;
• identifying a context of the request or the interaction between the virtual assistant and the customer;
• retrieving information relevant to the interaction between the virtual assistant and the customer based on the identified context;
• storing the retrieved information in a session memory supporting the interaction;
• and
• conducting the interaction with the customer dynamically through the virtual assistant based on the information stored in the session memory.