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US 2015/0088706 A1Published application
Method, system, and computer-readable medium for managing and collecting receivables
OwnerTyler Roark, Amy Kennedy +7inventors
InventorsTyler Roark, Amy Kennedy, Kenneth Couch, Benjamin Kolb, Matt Holcomb, Seth Corduan, Amy Friddle, Chris Repp, Josh Sprague
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Abstract
Methods, systems, and computer-readable media for managing and collecting receivables are disclosed.
Claims14
A computer-implemented method for facilitating the collection of receivables, the method comprising the step of:
- establishing a first call with a first debtor having one or more accounts;
- and
- automatically displaying information for the first debtor in a single graphical user interface so that a collection agent may identify key information regarding the first debtor and the one or more accounts.
A computer-implemented method for the management and collection of receivables, the method comprising the step of:
- tracking collection activity results for each of at least two telephone numbers relating to a first debtor having one or more accounts, wherein the collection activity results comprise at least the number of times the first debtor has been contacted at the respective telephone number about the one or more accounts;
- and
- scoring each of the at least two telephone numbers relating to the first debtor based upon the collection activity results to determine a best telephone number from the at least two telephone numbers for the first debtor.
Dependencies are inferred from the claim text.