Product Recognition Platform

An product recognition system comprising:

• a database;
• a communication engine to receive a product search request;
• an automatic search engine to execute an automatic search of a database to identify a product associated with the product search request;
• and
• an operator interface engine to send the search request to a human operator in response to a determination that an automatic search result generated by the automatic search engine fails to satisfy a criterion for sending to a user, wherein the operator interface facilitates generation of an operator search result.

A computer program product comprising a computer readable storage medium to store a computer readable program that, when executed on a computer, causes the computer to perform operations for recognizing a product, the operations comprising:

• receiving a product search request from a user;
• performing an automatic search to identify the product;
• analyzing an automatic search result of the automatic search to verify that the automatic search result satisfies a criterion for sending to the user;
• sending the product search request to a human operator in response to a determination that the automatic search result fails to satisfy the criterion;
• receiving an operator search result from the human operator;
• and
• sending the operator search result to the user.