User terminal, operator server, remote support method and user terminal program
AssigneeOptim Corporation
InventorShunji SUGAYA
Life of this patent
Estimating the term…
Abstract
Mutual remote support between users is easily facilitated without troublesome complicated user registration. For user terminals between which remote support is performed and each of which sets a call to be an originator of remote support, a user can use an appropriate supporter user terminal to enable the supporter user terminal to access a supportee user terminal to thereby facilitate setting manipulation and check device (or terminal) status with regard to not only the supportee user terminal but also a supportee device that is communicably connected to the supportee user terminal, by merely selecting the supportee device (or terminal) from an address book stored in the corresponding user terminal.
Claims18
A user terminal comprising:
- a communication unit configured to communicate with an operator terminal;
- and
- a controller configured to execute one or more modules comprising:
- an electronic device detecting module configured to detect at least one electronic device to which the user terminal is connected;
- an electronic device determining module configured to determine device type information of the detected electronic device;
- and
- a remote support module configured to transmit the device type information to the operator terminal, to receive from the operator terminal a remote operation for an electronic device that is selected from among the at least one electronic device by the operator terminal, and to facilitate the remote operation for the selected electronic device.
A method of receiving a remote operation by a user terminal from an operator terminal, the method comprising:
- detecting at least one electronic device to which the user terminal is connected;
- determining device type information of the detected electronic device;
- transmitting the device type information to the operator terminal;
- receiving from the operator terminal a remote operation for an electronic device that is selected from among the at least one electronic device by the operator terminal;
- and
- facilitating the remote operation for the selected electronic device.
A non-transitory computer-readable recording medium that store a program which causes a user terminal to perform a remote operation receiving method, the method comprising:
- detecting at least one electronic device to which the user terminal is connected;
- determining device type information of the detected electronic device;
- transmitting the device type information to an operator terminal;
- receiving from the operator terminal a remote operation for an electronic device that is selected from among the at least one electronic device by the operator terminal;
- and
- facilitating the remote operation for the selected electronic device.
Dependencies are inferred from the claim text.