User terminal, operator server, remote support method and user terminal program
AssigneeOptim Corporation
InventorShunji SUGAYA
Life of this patent
Estimating the term…
Abstract
Mutual remote support between users is easily facilitated without troublesome complicated user registration. For user terminals between which remote support is performed and each of which sets a call to be an originator of remote support, a user can use an appropriate supporter user terminal to enable the supporter user terminal to access a supportee user terminal to thereby facilitate setting manipulation and check device (or terminal) status with regard to not only the supportee user terminal but also a supportee device that is communicably connected to the supportee user terminal, by merely selecting the supportee device (or terminal) from an address book stored in the corresponding user terminal.
Claims18
A user terminal comprising:
- a display unit;
- and
- a controller configured to execute one or more modules comprising:
- a remote support start module configured to start the remote operation with respect to a second user terminal based on registered information of the second user terminal, the second user terminal being communicably connected to the user terminal;
- an user terminal selecting module configured to select an electronic device for the remote operation from an address book displayed on the display unit when starting the remote operation with respect to the second user terminal, information of at least one electronic device to which the second user terminal is connected being registered in the address book associated with the registered information of the second user terminal;
- and
- an electronic device support module configured to perform the remote operation for the selected electronic device.
A remote operation method which is performed by a user terminal, the method comprising:
- starting a remote operation with respect to a second user terminal based on registered information of the second user terminal, the second user terminal being communicably connected to the user terminal;
- selecting an electronic device for the remote operation from an address book displayed on a display unit when starting the remote operation with respect to the second user terminal, information of at least one electronic device to which the second user terminal is connected being registered in the address book associated with the registered information of the second user terminal;
- and
- performing the remote operation for the selected electronic device.
A non-transitory computer-readable recording medium that store a program which causes a user terminal to perform a remote support method, the method comprising:
- starting a remote operation with respect to a second user terminal based on registered information of the second user terminal, the second user terminal being communicably connected to the user terminal;
- selecting an electronic device for the remote operation from an address book displayed on a display unit when starting the remote operation with respect to the second user terminal, information of at least one electronic device to which the second user terminal is connected being registered in the address book associated with the registered information of the second user terminal;
- and
- performing the remote operation for the selected electronic device.
Dependencies are inferred from the claim text.