Call center sms verification system and method

A system for verifying the identity of a service user that is contacted or calls into a service provider, the verification performed during an ongoing service call with a representative of the service provider, the system comprising:

• a memory storing computer-executable instructions of:
• a verification code generation component configured to:
• provide a transmitted verification code to be transmitted to the service user;
• a communication component configured to:
• receive, from the service provider, a request via a computing device to transmit the transmitted verification code;
• transmit, to the service user, the transmitted verification code at a user communication device;
• and
• receive, from the service user, a received verification code;
• a verification code comparison component configured to:
• compare the transmitted verification code and the received verification code;
• and
• verify the service user when the transmitted verification code matches the received verification code;
• a user analysis component configured to:
• identify a contact number of the user communication device associated with the service user;
• and
• a processor for executing computer-executable instructions stored in the memory.

A method for verifying the identity of a service user during an ongoing service call between a service user and a service provider, the method executed by a computing system that verifies the service user, the method comprising:

• establishing a telephonic connection between the service user and the service provider;
• performing a first stage of verification, wherein the first stage of verification includes:
• receiving, from the service user, a received plurality of information associated with a service user's account;
• submitting, to a computing device, a submitted plurality of information;
• and
• comparing the received plurality of information with the submitted plurality of information;
• when the received plurality of information matches the submitted plurality of information, performing a second stage of verification, wherein the second stage of verification includes:
• identifying a contact number of a user communication device associated with the service user;
• transmitting, to the service user, a transmitted verification code to the contact number of the user communication device associated with the service user;
• receiving, from the service user, a received verification code;
• submitting, by the service provider, the received verification code via the computing device;
• comparing the transmitted verification code and the received verification code;
• verifying the service user when the transmitted verification code matches the received verification code;
• and
• granting the service provider access to the service user's account.