System and method for managing outbound interactions

A method for managing a plurality of outbound interactions, comprising:

• providing an interaction management platform in communication with a parallel predictive dialer, wherein the parallel predictive dialer comprises a plurality of predictive dialers;
• classifying a plurality of contacts into contact groups based on contact classification criteria by the interaction management platform;
• classifying a plurality of agents into agent groups based on agent classification criteria by the interaction management platform;
• mapping each of the contacts in the contact groups to one or more of the agent groups by the interaction management platform;
• assigning the predictive dialers to the classified agent groups by the parallel predictive dialer and placing the outbound interactions by each of the predictive dialers to the contacts in the contact groups;
• determining available contacts from the contact groups by the interaction management platform, wherein the available contacts comprise the contacts who have answered the outbound interactions;
• and
• concurrently processing answered interactions by the interaction management platform, wherein the answered interactions comprise the outbound interactions that are answered by the available contacts, and wherein the processing of the answered interactions comprises:
• assigning each of the available contacts to one of the agents from the agent groups;
• and
• transferring each of the answered interactions to the assigned agent.