Answering or releasing emergency calls from a map display for an emergency services platform

A system of emergency call management, the system comprising:

• an emergency service platform (ESP) interfacing to one or more communications networks for receiving emergency calls originating from the one or more communications networks;
• a map server for receiving location information from the ESP associated with the receive emergency calls;
• and
• a public safety access point (PSAP) coupled to the ESP and map server, the PSAP comprising one or more operator positions;
• each operator position comprising:
• a graphical map display for receiving mapping data from the map server and receiving a selection of an emergency call on the display;
• and
• a responder client coupled to the graphical map display for receiving identification of the selected emergency call and for requesting from the ESP that the emergency call be directed to one of the one or more secondary responder agencies.

A non-transitory computer readable memory containing instruction for emergency call management, the instructions when executed by a processor performing the method comprising:

• receiving an emergency call at an emergency service platform (ESP) providing an interface to one or more communication networks;
• receiving location information associated with the emergency call;
• identifying the location of the emergency call on a graphical map display;
• receiving a selection of the emergency call from a plurality of emergency calls displayed on the graphical map display;
• determining one or more secondary responder agencies for the selected emergency call;
• receiving a selection of a secondary responder agency from the one or more secondary responder agencies;
• and
• initiating a transfer of the selected emergency call to one of the one or more secondary responder agencies.