US 2015/0040244 A1 · System And Method For Communications Routing

Abstract

Provided is a system which allows a user to efficiently locate and contact those individuals the user would like to communicate with. The system can also collect or access data about users in order to determine the best contact point to use at a particular time. Some of the data may include information pertaining to a user's appointments, schedule, activities, location and/or contact point usage. The system can monitor the data and may determine an individual's usage patterns in order to select or suggest contact points that are the best to contact a particular user at a particular time. The system may also determine or receive settings that allow for the routing of communications to particular contact points based on how the user receiving the communication would prefer to be contacted. Further, the system may securely route sensitive communications and prevent or limit forwarding of the sensitive information.

Claims35

Dependent claims

A system for routing communications from a first user to at least a second user, the system comprising:

a system computer;
an interface module associated with the system computer allowing the first user to access said system computer with a user computer;
a contact module associated with said system computer and receiving a contact request from the user computer, the contact request identifying at least a second user to be contacted;
an activity module associated with said system computer and receiving second user data which is indicative of contact points that can be used to contact the second user at a particular time;
and
a comparison module associated with said system computer and comparing the contact request and the second user data to determine which second user contact point has the best chance to be available for the first user use to communicate with the second user.

3 more elements

A system for routing communications comprising:

a system computer;
software executing on said system computer for receiving user data which is indicative of contact points that can be used to contact a user at a particular time;
software executing on said system computer for receiving a contact request for contacting the user;
and
software executing on said system computer for comparing a contact request with the user data to determine which of the plurality of contact points can be used to contact the user at a select time.

2 more elements

A system for securely routing a communication from a first user to a group of users having one or more users therein, the system comprising:

a system computer having a network connection;
an interface module associated with said system computer and allowing the first user to access said system computer with a user computer;
a contact module associated with said system computer and receiving from the user computer:
a contact request and at least a first communication;
an activity module associated with said system computer and receiving user data indicative of an activity status for each of at least one contact point, each contact point associated with a user in the group;
a comparison module associated with said system computer and comparing the contact request and the activity status of each of the at least one contact point to transmit the first communication to each contact point having an activity status indicating that the user associated with the contact point is actively using the contact point;
and
a security module associated with said system computer and determining an at least one security parameter associated with the first communication, the security module restricting the first communication according to the security parameter.

5 more elements

Dependencies are inferred from the claim text.

System And Method For Communications Routing

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System And Method For Communications Routing

Life of this patent

Abstract

Claims35