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US 2015/0033114 A1Published application
Curating chat transcripts into webpages
AssigneeNeedle, Inc.
InventorsMorgan Ivan Lynch, Brian Cody Bond
Life of this patent
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Abstract
Curating chat transcripts into webpages. In one example embodiment, a method of curating chat transcripts into webpages includes generating a transcript of a chat, selecting the chat transcript for curation, curating the chat transcript by adding preferable information to the chat transcript and/or deleting non-preferable information from the chat transcript, and publishing the curated chat transcript as a webpage.
Claims20
A method of curating chat transcripts into webpages, the method comprising:
- generating a transcript of a chat;
- selecting the chat transcript for curation;
- curating the chat transcript by adding preferable information to the chat transcript and/or deleting non-preferable information from the chat transcript;
- and
- publishing the curated chat transcript as a webpage.
2 more elements
A method of curating chat transcripts into webpages, the method comprising:
- generating a transcript of a chat between an expert human agent of an online retailer website and a potential customer of the online retailer website;
- selecting the chat transcript for curation;
- curating the chat transcript by adding preferable information to the transcript and/or deleting non-preferable information from the transcript;
- and
- publishing the curated chat transcript as a webpage on the online retailer website in order to drive traffic to the online retailer website.
2 more elements
Dependencies are inferred from the claim text.