System and method for discovering and exploring concepts and root causes of events
AssigneeGenesys Telecommunications Laboratories, Inc.
InventorsAmir Lev-Tov, Avraham Faizakof, David Ollinger, Yochai Konig
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Abstract
A method for determining a cause of events detected in a plurality of interactions includes: identifying, on a processor, a plurality of elements in the interactions; detecting, on the processor, a plurality of sequences of elements in the interactions; mining, on the processor, the plurality of sequences for generating a set of supported patterns; computing, on the processor, association rules from the set of supported patterns; and returning the computed association rules.
Claims20
A method for determining a cause of events detected in a plurality of interactions, the method comprising:
- identifying, on a processor, a plurality of elements in the interactions;
- detecting, on the processor, a plurality of sequences of elements in the interactions;
- mining, on the processor, the plurality of sequences for generating a set of supported patterns;
- computing, on the processor, association rules from the set of supported patterns;
- and
- returning the computed association rules.
A method for determining a root cause of an event detected in a plurality of interactions, the method comprising:
- receiving, on a processor, a query for the root cause of the event;
- searching, on the processor, a plurality of association rules, each of the association rules comprising one or more first portion elements and one or more second portion elements, each of the association rules being a logical implication from the first portion to the second portion;
- and
- returning, from the processor, one or more association rules matching the query, the second portion elements of each of the matching association rules comprising the event.
A computer system comprising:
- a processor;
- and
- a memory, wherein the memory has stored thereon instructions that, when executed by the processor, causes the processor to compute association rules between events detected in a plurality of interactions by:
- identifying a plurality of elements in the interactions;
- detecting a plurality of sequences of elements in the interactions;
- mining the plurality of sequences for generating a set of supported patterns;
- computing association rules from the set of supported patterns;
- and
- returning the computed association rules.
A computer system comprising:
- a processor;
- and
- a memory, wherein the memory has stored thereon instructions that, when executed by the processor, causes the processor to respond to a query for the root cause of an event by:
- receiving the query for the root cause of the event;
- searching a plurality of association rules, each of the association rules comprising one or more first portion elements and one or more second portion elements, each of the association rules being a logical implication from the first portion to the second portion;
- and
- returning one or more association rules matching the query, the second portion elements of each of the matching association rules comprising the event.
Dependencies are inferred from the claim text.