US 2015/0032642 A1Published application

Use of an e-receipt to verify ownership and service of a product

AssigneeBank of America Corporation

InventorsJason P. Blackhurst, Matthew A. Calman, Katherine Dintenfass, Carrie A. Hanson, Laura C. Bondesen, Susan S. Thomas

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Abstract

Embodiments of the invention are directed to a system, method, or computer program product for utilizing e-receipt data and other electronic communication data between a merchant and customer regarding a transaction to verify ownership information and maintenance/service information of a product. In one embodiment, a system is configured to: identify and retrieve electronic communications between a merchant and a customer associated with a transaction; determine ownership information and maintenance/service information of the product from the electronic communication; and generate a profile for the product based on the ownership information and maintenance and service information.

Claims20

Dependent claims

A system for verifying ownership of a product and/or maintenance history of a product based on one or more electronic communications regarding a transaction associated with the product, the system comprising:

a memory device with computer-readable program code stored thereon;
a communication device;
a processing device operatively coupled to the memory device and the communication device, wherein the processing device is configured to execute the computer-readable program code to:
identify an electronic communication between a customer and a merchant, wherein the electronic communication is associated with a transaction between the customer and the merchant;
extract purchase transaction data from the electronic communication between the customer and the merchant, wherein purchase transaction data is product level data about the transaction between the customer and the merchant;
convert the purchase transaction data to be compatible with an online banking application;
integrate the purchase transaction data with data on the online banking application for the customer;
determine information related to ownership of a product from the electronic communication;
determine information related to a maintenance and service of the product from the electronic communication;
and
generate a profile for the product based at least partially on the information related to the ownership of the product and the information related to the maintenance and service of the product.

8 more elements

A computer-implemented method for verifying an ownership of a product and/or a maintenance history of a product based on one or more electronic communications regarding a transaction associated with the product, the computer-implemented method comprising:

using a computer processor comprising computer program code instructions stored in a non-transitory computer readable medium, wherein said computer program code instructions are structured to cause said computer processor to:
identify an electronic communication between a customer and a merchant, wherein the electronic communication is associated with a transaction between the customer and the merchant;
extract purchase transaction data from the electronic communication between the customer and the merchant, wherein purchase transaction data is product level data about the transaction between the customer and the merchant;
convert the purchase transaction data to be compatible with an online banking application;
integrate the purchase transaction data with data on the online banking application for the customer;
determine information related to ownership of a product from the electronic communication;
determine information related to a maintenance and service of the product from the electronic communication;
and
generate a profile for the product based at least partially on the information related to the ownership of the product and the information related to the maintenance and service of the product.

6 more elements

A computer program product for verifying an ownership of a product and/or a maintenance history of a product based on one or more electronic communications regarding a transaction associated with the product, the computer program product comprising a non-transitory computer-readable storage medium having computer-readable program code stored thereon, such that when the computer-readable code is executed by a computer processor it causes the computer to:

identify an electronic communication between a customer and a merchant, wherein the electronic communication is associated with a transaction between the customer and the merchant;
extract purchase transaction data from the electronic communication between the customer and the merchant, wherein purchase transaction data is product level data about the transaction between the customer and the merchant;
convert the purchase transaction data to be compatible with an online banking application;
integrate the purchase transaction data with data on the online banking application for the customer;
determine information related to ownership of a product from the electronic communication;
determine information related to a maintenance and service of the product from the electronic communication;
and
generate a profile for the product based at least partially on the information related to the ownership of the product and the information related to the maintenance and service of the product.

5 more elements

Dependencies are inferred from the claim text.