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US 2015/0032640 A1Published application
System and method of providing personalized dealership service
AssigneeFord Global Technologies, LLC
InventorsChad Evert Esselink, Jeffrey Lee Hentschel, Chad Christopher Boes, Andrew Shaffer
Life of this patent
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Abstract
A method includes managing a customer database for an automobile dealership, identifying a customer in the database when a vehicle of the customer enters in proximity of the automobile dealership, and providing information to the customer that is personalized to the customer.
Claims20
A method, comprising:
- managing a customer database for an automobile dealership;
- identifying a customer in the database when a vehicle of the customer enters in proximity of the automobile dealership;
- and
- providing information to the customer that is personalized to the customer.
1 more element
A system for managing an automobile dealership customer relationship, comprising:
- a customer database;
- and
- a computer programmed to:
- identify a vehicle when the vehicle enters in proximity to a dealership;
- access the database and identify a customer that is affiliated with the identified vehicle;
- and
- send information to a computer within the vehicle that is personalized to the customer.
4 more elements
An automobile dealership comprising:
- a facility that provides automobile dealership services;
- a customer database;
- and
- a computer programmed to:
- identify a vehicle when it enters in proximity to the facility;
- access the database and identify a customer that is affiliated with the vehicle;
- and
- send information to a computer within the vehicle that is personalized to the customer.
5 more elements
Dependencies are inferred from the claim text.