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AssigneeLithium Technologies, Inc.
InventorsEdison Ting, Kirk Yokomizo, Hao Tang, Johny Vinh Tuan Lam, Jack Herrington, Ed VanSiclen
Estimating the term…
A disclosed method identifies a subject matter expert in an online community for a business entity. The method is performed at a server having one or more processors and memory. The method identifies a plurality of subject matter areas for postings on a website for an online community, and each posting is assigned to one or more of the subject matter areas. For a first subject matter area a set of users is identified, each of whom has authored a plurality of postings assigned to the first subject matter area. A first user of the set of users is identified as a subject matter expert for the first subject matter area based on a determination that the first user's postings assigned to the first subject matter area have consistently been highly relevant to the first subject matter area over a predefined period of time.
A method of identifying a subject matter expert in an online community for a business entity, performed at a server having one or more processors and memory, the method comprising:
A computer server system providing an online community for customers of a business entity, comprising:
A computer readable storage medium storing one or more programs configured for execution by a computer server system, the one or more programs comprising instructions for:
Dependencies are inferred from the claim text.