Method for decoupling caller routing services and off-net data acquisition
Assignee800 Response Information Services LLC
InventorMatthew RACINE
Life of this patent
Estimating the term…
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Assignee800 Response Information Services LLC
InventorMatthew RACINE
Estimating the term…
Call routing system and method for routing calls based upon a calling party's location. The call routing system includes a communication interface structured and arranged to receive an incoming call, a routing network interface structured and arranged to route the incoming call to a termination point based upon a current location of the calling party, a location based service interface through which a query is transmitted to a location based service to request location data associated with the current location and through which a response including the location data is received from the location based service, and a processor structured and arranged to execute instructions to route the incoming call to a closest termination point to the current location based on the location data. The calling party's call does not originate over a land line device.
A call routing system for routing calls based upon a calling party's location, the call routing system comprising:
A method for routing calls based upon a calling party's location, the method comprising:
Dependencies are inferred from the claim text.