Method to provide context-aware linkage between ng9-1-1 sms and public safety incident

A program storage device readable by a machine, tangibly embodying a program of instructions executable by the machine for causing performance of operations, said operations comprising:

• receiving, by a public safety answering point, a plurality of emergency short message service (SMS) messages from one or more citizens over a wireless communication network, each emergency SMS message including a mobile terminal identifier;
• displaying each emergency SMS message in one or more display dialogue windows;
• receiving a command to highlight a portion of at least one of the emergency SMS message;
• storing the highlighted portion into one or more buffers, said highlighted portion being all or less than all of the emergency SMS message;
• and
• receiving a command to associate the highlighted portion to one of a plurality of context fields in an emergency incident information report, the associated highlighted portion, selected context field and mobile terminal identifier stored in memory.