Automated response system
AssigneeInternational Business Machines Corporation
InventorsKulvir S. Bhogal, William A. Griffith, Indran Naick, Mark W. Talbot
Life of this patent
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Abstract
Automated response processing includes receiving a first audible prompt from a called system and a response to the first audible prompt from a calling system during a first phone call. Automated response processing further includes determining, using a processor, a semantic identifier for the first audible prompt using semantic analysis and storing the semantic identifier of the first audible prompt in association with the response. The stored response is played responsive to determining that a semantic identifier for a second audible prompt played to the calling system matches the semantic identifier of the first audible prompt.
Claims18
A system comprising:
- a processor programmed to initiate executable operations comprising:
- receiving a first audible prompt from a called system and a response to the first audible prompt from a calling system during a first phone call;
- determining a semantic identifier for the first audible prompt using semantic analysis;
- storing the semantic identifier of the first audible prompt in association with the response to generate a meaning-response pair;
- receiving, from the calling system, a selection of one of a plurality of endpoints associated with the called system;
- and
- playing the stored response responsive to the selection and determining that a semantic identifier for a second audible prompt played to the calling system matches the semantic identifier of the first audible prompt, wherein
- each of the plurality of endpoints are associated with a plurality of meaning-response pairs.
A system comprising:
- a processor programmed to initiate executable operations comprising:
- receiving a first audible prompt from a called system and a response to the first audible prompt from a calling system during a first phone call;
- determining a semantic identifier for the first audible prompt using semantic analysis;
- storing the semantic identifier of the first audible prompt in association with the response;
- and
- playing the stored response responsive to determining that a semantic identifier for a second audible prompt played to the calling system matches the semantic identifier of the first audible prompt, wherein
- storing the semantic identifier of the first audible prompt in association with the response is performed responsive to determining that the semantic identifier of the first audible prompt does not match a semantic identifier of any previously received audible prompts.
A computer program product, comprising:
- a computer readable storage medium having program code stored thereon, the program code executable by a processor to perform:
- receiving, using the processor, a first audible prompt from a called system and a response to the first audible prompt from a calling system during a first phone call;
- determining, using the processor, a semantic identifier for the first audible prompt using semantic analysis;
- storing the semantic identifier of the first audible prompt in association with the response to generate a meaning-response pair;
- receiving, from the calling system, a selection of one of a plurality of endpoints associated with the called system;
- and
- playing the stored response responsive to the selection and determining that a semantic identifier for a second audible prompt played to the calling system matches the semantic identifier of the first audible prompt, wherein
- each of the plurality of endpoints are associated with a plurality of meaning-response pairs.
Dependencies are inferred from the claim text.