Emergency video calls

A computer-readable medium storing instructions, the instructions comprising:

• one or more instructions that, when executed by a processor, cause the processor to:
• identify an emergency call from a user device;
• determine that the user device is to be connected on a video call;
• identify an application on the user device capable of being used by the user device to connect on the video call;
• obtain first video call information associated with the user device,
• the first video call information including information that permits the video call to be established by use of the application;
• receive emergency information associated with the emergency call;
• identify, based on the emergency information, an emergency guidance device to which the user device is to be connected via the video call;
• obtain second video call information associated with the emergency guidance device,
• the second video call information including information that permits the video call to be established by use of the application;
• and
• provide information to connect the user device and the emergency guidance device via the video call, based on the first video call information, the second video call information, and the application.

A method, comprising:

• receiving, by a device, a first invitation,
• the first invitation including an invitation to connect a user device and an emergency call device on a first call;
• receiving, by the device, first call information based on the first invitation,
• the first call information including information that permits the first call to be established;
• connecting, by the device, the user device and the emergency call device on the first call based on the first invitation and based on the first call information;
• receiving, by the device, an indication that the user device is to be connected to an emergency guidance device on a second call;
• receiving, by the device, a second invitation,
• the second invitation including an invitation to connect the user device and the emergency guidance device on the second call;
• receiving, by the device, second call information based on the second invitation,
• the second call information including information that permits the second call to be established;
• determining, by the device and based on the second call information, the emergency guidance device;
• and
• connecting, by the device, the user device and the emergency guidance device based on the second call information and based on determining the emergency guidance device.