Quality control management system
OwnerMark Blumenthalinventor
Life of this patent
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Abstract
The present invention relates to systems and methods for providing quality review of products and services using computer implemented technology. A wireless mobile device can be used to access information regarding products and services and enables the user to provide quality review data regarding those products and services. The reported user information regarding the quality of goods or services can be provided in real or near-real time and stored in a database or data warehouse to provide business intelligence for enrolled businesses.
Claims45
A wireless communication device comprising;
- a handheld communication device having a display, a data processor, a user interface to enter transaction review data, a memory, and a wireless transceiver, the memory having a stored plurality of transaction review queries associated with a corresponding plurality of entities such that a user can enter transaction review data in response to a transaction with an entity with the user interface;
- and
- an entity identification device operating with the handheld communication device to record an entity associated with a transaction, the data processor being operative to automatically associate transaction review data entered by a user in response to one or more of the stored plurality of review queries with an entity identifier generated with the recorded entity, and with a user identifier such that a transaction record is generated for wireless transmission to a remote data storage device, each transaction record including the entity identifier, the user identifier and the transaction review data.
A computer implemented method of reviewing a transaction comprising;
- actuating a handheld communication device to record a transaction;
- entering review data in a memory of the handheld communication device to generate a review data record;
- recording an entity associated with the transaction to generate an entity identifier;
- automatically generating a transaction record that includes the review data record, the entity identifier and a user identifier;
- and
- transmitting the transaction record to an external data storage device.
A system for reviewing transactions with a business entity comprising:
- a data storage system that stores user account data and enrolled business data, the data storage system receiving transaction review data using a wireless network;
- a server system accessed using a public access network, the server operating a plurality of engine modules including a survey engine that delivers review formats with the wireless network to one or more mobile wireless devices;
- and
- a plurality of scannable coded locations, each scannable coded location being associated with a business entity location and having a business entity location code that can be scanned by a mobile wireless device.
A system for reviewing business transactions comprising:
- a data storage system for storing user account data and enrolled business data, the data storage system receiving transaction review data using a public access network;
- a server system accessed using the public access network, the server operating a plurality of engine modules including a survey engine that delivers review formats with the public access network to one or more computing devices, each computing device being connected to a near field communication circuit.
A computer implemented method for reviewing electronically displayed media comprising:
- displaying electronic media on an electronic display associated with a near field communication device;
- positioning a mobile wireless device in proximity to the near field communication device to transfer an identification code from the device to the mobile communication device, the identification code identifying the displayed electronic media;
- entering review data regarding the displayed electronic media on the mobile communication device;
- and
- transmitting the review data from the mobile communication device with a wireless network to a data storage device.
Dependencies are inferred from the claim text.