System and method for identifying a caller via a call connection, and matching the caller to a user session involving the caller

A non-transitory data storage medium has stored thereon instructions for causing one or more processors to execute a process comprising:

• determining that an agent-assisted service session should be initiated between the user and a human agent at some point after the user has initiated a user session via a website, wherein the user session produces user session data that is stored in one or more memory devices;
• generating one or more temporary agent access numbers through which a communication channel may be established between a user and a human agent for the agent-initiated session;
• communicating one or more of the temporary agent access numbers to the user in response to the determination that an agent-assisted service session should be initiated;
• establishing a communication channel between the user and the human agent via a particular agent access number among the communicated one or more temporary agent access numbers, the communication channel being used for the agent-assisted session;
• associating the user session data with the agent-assisted session;
• and
• communicating the user session data to the human agent in conjunction with the agent-assisted session.