Technical Support and Remote Functionality for a Wearable Computing System

A computer readable memory having stored thereon instructions executable by a wearable computing device to cause the wearable computing device to perform functions comprising:

• receiving, by a camera coupled to a head-mountable display (HMD) of the wearable computing device in a forward-facing configuration, a camera feed indicative of a wearer-view through a field of view of the HMD, wherein the HMD is at least partially transparent, and wherein the wearer-view includes an environment of the HMD;
• in response to receiving the camera feed, generating, by the wearable computing device, a view of a content displayed on the HMD, wherein the content overlays the environment of the wearable computing device in the wearer-view, and wherein the content is indicative of a malfunction related to operation of a sensor of a plurality of sensors coupled to the wearable computing device, the plurality of sensors including the camera;
• in response to the content being indicative of the malfunction related to operation of the sensor, initiating, via a wireless communication interface coupled to the wearable computing device, a technical support session to request assistance with operation of the wearable computing device.
• providing to a source associated with the technical support session, by the wearable computing device, access for operating the wearable computing device;
• providing to the source, by the wearable computing device, the camera feed;
• providing to the source, by the wearable computing device, the view of the content indicative of the malfunction;
• providing to the source, by the wearable computing device, information output by one or more sensors of the plurality of sensors that are different from the camera;
• receiving, at the wearable computing device, a command from the source based on:
• (i) the camera feed, (ii) the view of the content displayed on the HMD, and (iii) the information output by the one or more sensors;
• and
• based on the command, the wearable computing device adjusting one or more parameters associated with the sensor so as to remove at least a portion of the malfunction.

A system comprising:

• a wearable computing device including a head-mountable display (HMD) that is at least partially transparent;
• a plurality of sensors coupled to the wearable computing device, wherein the plurality of sensors include a camera coupled to the HMD in a forward facing configuration and further include one or more sensors different from the camera;
• a microphone coupled to the wearable computing device;
• and
• a processor in communication with the wearable computing device, the microphone, and the plurality of sensors, wherein the processor is configured to:
• receive, via the camera, a camera feed indicative of a wearer-view through a field of view of the HMD, wherein the wearer-view includes an environment of the HMD;
• in response to receiving the camera feed, generate a view of a content displayed on the HMD, wherein the content overlays the environment of the wearable computing device in the wearer-view, and wherein the content is indicative of a malfunction related to operation of a sensor of the plurality of sensors coupled to the wearable computing device;
• in response to the content being indicative of the malfunction related to operation of the sensor, initiate a technical support session to request assistance with operation of the wearable computing device;
• provide access for operating the wearable computing device to a first source associated with the technical support session;
• provide to the first source the camera feed;
• provide to the first source the view of the content indicative of the malfunction;
• provide to the first source information associated with a condition of the wearable computing device including information output by the one or more sensors that are different from the camera;
• receive from the first source a first command based on:
• (i) the camera feed, (ii) the view of the content displayed on the HMD, and (iii) the information associated with the condition of the wearable computing device;
• provide an audio communication channel, through the microphone;
• receive a second command from a second source based at least in part on communication by way of the audio communication channel;
• and
• based on one or more of the first command and the second command, adjust one or more parameters associated with the sensor so as to remove at least a portion of the malfunction.