US 2014/0351408 A1 · UTILIZING AUGMENTED REALITY FOR LOCATING COMPUTER HARDWARE ASSOCIATED TO A REPORTED INCIDENT

Abstract

Program code on a client computer receives an image of computer hardware and a unique identifier of the computer hardware. The program code generates a request that includes the unique identifier, a location of a client computer, and profile information of an end-user logged into the client computer. The program code sends the request to a server computer, and forwards a version of the request to an incident management system that in response to receiving the request extracts information associated to the computer hardware. The program code receives the information extracted, and forwards the information to the client computer. The program code overlays at least some of the information forwarded, onto the image of the computer hardware. The program code generates a map that displays on the screen of the client computer the image of the computer hardware overlaid with at least some of the information forwarded.

Claims15

Dependent claims

A method for locating computer hardware associated to a reported incident comprising:

receiving an image of computer hardware and a unique identifier of the computer hardware that is in the image;
generating a request that includes the unique identifier, a location of a client computer, and profile information of an end-user logged into the client computer;
sending the request to a server computer;
forwarding a version of the request to an incident management system that in response to receiving the request, extracts information, from one or more databases, associated to the computer hardware that has the unique identifier;
receiving the information that is extracted by the incident management system;
forwarding the information that is extracted by the incident management system to the client computer;
overlaying at least some of the information that is forwarded, onto the image of the computer hardware for display on a screen of the client computer;
and
generating a map that displays on the screen of the client computer the image of the computer hardware overlaid with at least some of the information that is forwarded.

6 more elements

A computer program product for locating computer hardware associated to a reported incident comprising:

a computer readable storage medium and program instructions stored on the computer readable storage medium, the program instructions comprising:
program instructions to receive an image of computer hardware and a unique identifier of the computer hardware that is in the image;
program instructions to generate a request that includes the unique identifier, a location of a client computer, and profile information of an end-user logged into the client computer;
program instructions to send the request to a server computer;
program instructions to forward a version of the request to an incident management system that in response to receiving the request, extracts information, from one or more databases, associated to the computer hardware that has the unique identifier;
program instructions to receive the information that is extracted by the incident management system;
program instructions to forward the information that is extracted by the incident management system to the client computer;
program instructions to overlay at least some of the information that is forwarded, onto the image of the computer hardware for display on a screen of the client computer;
and
program instructions to generate a map that displays on the screen of the client computer the image of the computer hardware overlaid with at least some of the information that is forwarded.

7 more elements

A computer system for locating computer hardware associated to a reported incident comprising:

a computer readable storage medium and program instructions stored on the computer readable storage medium, the program instructions comprising:
program instructions to receive an image of computer hardware and a unique identifier of the computer hardware that is in the image;
program instructions to generate a request that includes the unique identifier, a location of a client computer, and profile information of an end-user logged into the client computer;
program instructions to send the request to a server computer;
program instructions to forward a version of the request to an incident management system that in response to receiving the request, extracts information, from one or more databases, associated to the computer hardware that has the unique identifier;
program instructions to receive the information that is extracted by the incident management system;
program instructions to forward the information that is extracted by the incident management system to the client computer;
program instructions to overlay at least some of the information that is forwarded, onto the image of the computer hardware for display on a screen of the client computer;
and
program instructions to generate a map that displays on the screen of the client computer the image of the computer hardware overlaid with at least some of the information that is forwarded.

7 more elements

Dependencies are inferred from the claim text.

Utilizing augmented reality for locating computer hardware associated to a reported incident

Life of this patent

Utilizing augmented reality for locating computer hardware associated to a reported incident

Life of this patent

Abstract

Claims15