System and method for generating metadata for a recorded session
AssigneeNice Systems Ltd.
InventorsTal GLUCK, Tal ZUR, Efim KOLODIZNER
Life of this patent
Estimating the term…
Abstract
System and method for completing metadata for a recorded session. A recorder may initiate a recording of a session to produce a recorded session. The recorder may mark the recorded session as an incomplete or bad session. The session may be inserted into a bad sessions list. The bad sessions list may be examined and metadata related to sessions included therein may be used to update an operational database. Other embodiments are described and claimed.
Claims20
A method of completing metadata for a recorded session, the method comprising:
- initiating, by a recorder, a recording of a session to produce a recorded session;
- marking, by the recorder, the recorded session as an incomplete session;
- if a message including metadata related to the session is received, then marking the recorded session as a complete session;
- upon termination of the session, if the session is marked as incomplete, inserting into a list a reference to the recorded session;
- examining the list to detect an entry related to the incomplete session;
- and
- based on the entry, storing in a database metadata related to the session.
A method comprising:
- automatically storing data related to a session to produce a recorded session;
- marking the session as a bad session;
- and
- if metadata for the session is unavailable then generating metadata for the session based on metadata related to a previous session.
A system for completing metadata for a recorded session, the system comprising:
- a capturing unit configured to initiate a recording of a session to produce a recorded session;
- a first module configured to:
- mark the recorded session as an incomplete session,
- mark the recorded session as a complete session if a message including metadata related to the session is received,
- if no metadata for the session is available, generate metadata for the session, and
- insert into a list a reference to the recorded session upon termination of the session;
- and
- a second module configured to:
- examine the list to detect an entry related to the incomplete session, and
- store in a database metadata related to the session.
A method of completing metadata for a recorded session, the method comprising:
- initiating, by a first module in a recorder, a recording of a session to produce a recorded session;
- marking, by a second module in the recorder, the recorded session as an incomplete session;
- if a message including metadata related to the session is received, then reversing, by the second module, the marking of the session such that the session is marked as a complete session;
- upon termination of the session, if the session is marked as incomplete, inserting into a bad sessions list a reference to the recorded session;
- examining, the bad sessions list to detect an entry related to the incomplete session;
- and
- based on the entry, storing in a database metadata related to the session.
Dependencies are inferred from the claim text.