Payment Processing and Customer Engagement Platform Methods, Apparatuses and Media

A payment collection apparatus, comprising:

• a memory;
• a processor in communication with the memory, and configured to issue a plurality of processing instructions stored in the memory, wherein the processor is adapted and configured to issue instructions to:
• receive by a customer engagement device a payment token associated with a transaction from a point of sale system;
• retrieve transaction details associated with the transaction from a gateway;
• prompt a customer to provide payment information for the transaction;
• collect payment information from the customer;
• provide the payment information to the gateway;
• obtain a transaction authorization from the gateway based on the provided payment information;
• and
• inform the point of sale system regarding the transaction authorization.

A payment collection processor-readable physical medium storing processor-issuable instructions to:

• receive by a customer engagement device a payment token associated with a transaction from a point of sale system;
• retrieve transaction details associated with the transaction from a gateway;
• prompt a customer to provide payment information for the transaction;
• collect payment information from the customer;
• provide the payment information to the gateway;
• obtain a transaction authorization from the gateway based on the provided payment information;
• and
• inform the point of sale system regarding the transaction authorization.

A processor-implemented payment collection method, comprising:

• receiving at a gateway via a processor transaction details associated with a transaction from a point of sale system;
• storing via the processor the received transaction details;
• generating via the processor a payment token associated with the stored transaction details;
• sending via the processor the payment token to the point of sale system;
• obtaining via the processor a transaction details request including the payment token from a customer engagement device;
• providing via the processor the stored transaction details associated with the payment token to the customer engagement device;
• and
• authorizing via the processor payment information, provided by the customer engagement device, for the transaction.

A payment collection apparatus, comprising:

• a memory;
• a processor in communication with the memory, and configured to issue a plurality of processing instructions stored in the memory, wherein the processor is adapted and configured to issue instructions to:
• receive at a gateway transaction details associated with a transaction from a point of sale system;
• store the received transaction details;
• generate a payment token associated with the stored transaction details;
• send the payment token to the point of sale system;
• obtain a transaction details request including the payment token from a customer engagement device;
• provide the stored transaction details associated with the payment token to the customer engagement device;
• and
• authorize payment information, provided by the customer engagement device, for the transaction.

A payment collection processor-readable physical medium storing processor-issuable instructions to:

• receive at a gateway transaction details associated with a transaction from a point of sale system;
• store the received transaction details;
• generate a payment token associated with the stored transaction details;
• send the payment token to the point of sale system;
• obtain a transaction details request including the payment token from a customer engagement device;
• provide the stored transaction details associated with the payment token to the customer engagement device;
• and
• authorize payment information, provided by the customer engagement device, for the transaction.

A processor-implemented app support adding method, comprising:

• receiving via a processor a request to add an app to a customer engagement device at a scheduled update time;
• adding via the processor the app to a list of scheduled downloads;
• informing via the processor the customer engagement device regarding a scheduled download of the app via a periodic heartbeat message;
• and
• facilitating via the processor downloading of the app by the customer engagement device at the scheduled update time.

An app support adding apparatus, comprising:

• a memory;
• a processor in communication with the memory, the processor being adapted and configured to issue a plurality of processing instructions stored in the memory, wherein the instructions include:
• instructions for receiving a request to add an app to a customer engagement device at a scheduled update time;
• instructions for adding the app to a list of scheduled downloads;
• instructions for informing the customer engagement device regarding a scheduled download of the app via a periodic heartbeat message;
• and
• instructions for facilitating downloading of the app by the customer engagement device at the scheduled update time.

An app support adding processor-readable physical medium storing processor-issuable instructions to:

• receive a request to add an app to a customer engagement device at a scheduled update time;
• add the app to a list of scheduled downloads;
• inform the customer engagement device regarding a scheduled download of the app via a periodic heartbeat message;
• and
• facilitate downloading of the app by the customer engagement device at the scheduled update time.