Providing an enhanced shopping experience
AssigneeToshiba Global Commerce Solutions Holdings Corporation
InventorJEFFREY J. SMITH
Life of this patent
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Abstract
Methods, apparatus, and products are disclosed for enhancing a shopping experience that include: determining, by a self-checkout terminal, that a shopper invoked a help event; selecting, by the self-checkout terminal in dependence upon the help event, a shopper assistant to assist the shopper; and providing, by the self-checkout terminal to the shopper, distinguishing information identifying the shopper assistant.
Claims20
A method of providing an enhanced shopping experience, the method comprising:
- determining, by a self-checkout terminal, that a shopper invoked a help event, the help event generated in response to the shopper scanning an item that requires verification of the shopper's age;
- selecting, by the self-checkout terminal in dependence upon the help event, a shopper assistant to assist the shopper, including selecting the shopper assistant who has successfully resolved a highest percentage of help events;
- and
- providing, by the self-checkout terminal to the shopper, distinguishing information identifying the shopper assistant.
A self-checkout terminal for providing an enhanced shopping experience, the apparatus comprising a computer processor, a computer memory operatively coupled to the computer processor, the computer memory having disposed within it computer program instructions for:
- determining, by a self-checkout terminal, that a shopper invoked a help event, the help event generated in response to the shopper scanning an item that requires verification of the shopper's age;
- selecting, by the self-checkout terminal in dependence upon the help event, a shopper assistant to assist the shopper, including selecting the shopper assistant who has successfully resolved a highest percentage of help events;
- and
- providing, by the self-checkout terminal to the shopper, distinguishing information identifying the shopper assistant.
A computer program product for providing an enhanced shopping experience, the computer program product disposed upon a computer readable storage medium, the computer program product comprising computer program instructions that, when executed, cause a computer to carry out the steps of:
- determining, by a self-checkout terminal, that a shopper invoked a help event, the help event generated in response to the shopper scanning an item that requires verification of the shopper's age;
- selecting, by the self-checkout terminal in dependence upon the help event, a shopper assistant to assist the shopper, including selecting the shopper assistant who has successfully resolved a highest percentage of help events;
- and
- providing, by the self-checkout terminal to the shopper, distinguishing information identifying the shopper assistant.
Dependencies are inferred from the claim text.