US 2014/0351003 A1Published application

System and method for computation of value realization index

AssigneeTata Consultancy Services Limited

InventorsHari Prasad DEVARAPALLI, Narayana Guru Prasada Lakshmi MANDALEEKA

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Abstract

System and Method for computing a value realization index for Information Technology (IT) services is disclosed. According to the system and the method, a data receiving module may be configured for receiving input data indicative of monetary value invested by a use on the IT services. Further, computational weights for qualities associated with the IT services may be received from the user. A data normalization module may be configured for normalizing the computational weights. A metric capturing module may be configured for capturing quality metrics for the qualities and the business metrics for the IT services. A metric mapping module may be configured for mapping the quality metrics with the business metrics using the normalized computational weights and domain benchmark values. A derivation module may be configured for deriving a business value. An index computation engine may be configured for computing the value realization index for the IT services.

Claims12

Dependent claims

A system for computing a value realization index for one or more Information Technology (IT) services, wherein the IT services are implemented in a framework deployed at an organization, the system comprising:

a processor;
and
a memory coupled to the processor, wherein the processor is capable of executing a plurality of modules stored in the memory, and wherein the plurality of modules include:
a data receiving module configured to receive from a user:
a first input data indicative of a monetary value invested by the user on each of the one or more IT services,
a second input data indicative of one or more computational weights for one or more qualities associated with the one or more IT services;
and
a third input data indicative of a second set of computational weights, transaction volume and cost associated with one or more business metrics of the one or more qualities;
a data normalization module configured to normalize the one or more computational weights at a level of the organization to generate one or more normalized computational weights for the one or more qualities;
a metric capturing module configured to capture one or more quality metrics for the one or more qualities and one or more business metrics for the one or more IT services;
a metric mapping module configured to map the one or more quality metrics with the one or more business metrics by considering the one or more normalized computational weights, the third input data and domain benchmark values;
an identification module configured to identify scope for improvement for each of the one or more qualities based on said mapping in a manner such that the scope for improvement identified exploits one or more business opportunities to the organization;
a validation module configured to validate the one or more business opportunities exploited in context of the scope for improvement identified based on said mapping;
a derivation module configured to drive a business value for the organization based on the one or more opportunities exploited in context of the scope for improvement identified;
and
an index computation engine configured to compute the value realization index for the one or more IT services at a level of at least one of the user and the organization, wherein the value realization index is computed based on the business value derived and the first input data received from the user.

13 more elements

A method for computing a value realization index for one or more Information Technology (IT) services, wherein the IT services are implemented in a framework deployed at an organization, the method comprising:

receiving, by a processor, from a user:
a first input data indicative of a monetary value invested by the user on each of the one or more IT services,
a second input data indicative of one or more computational weights for one or more qualities associated with the one or more Information Technology IT services;
and
a third input data indicative of a second set of computational weights, transaction volume and cost associated with one or more business metrics of the one or more qualities;
normalizing, by the processor, the one or more computational weights at a level of the organization to generate one or more normalized computational weights for the one or more qualities;
capturing, by the processor, one or more quality metrics for the one or more qualities and one or more business metrics for the one or more IT services;
mapping, by the processor, the one or more quality metrics with the one or more business metrics by considering the one or more normalized computational weights, the third input data and domain benchmark values;
identifying, by the processor, scope for improvement for each of the one or more qualities based on said mapping in a manner such that the scope for improvement identified exploits one or more business opportunities to the organization;
validating, by the processor, the one or more business opportunities exploited in context of the scope for improvement identified based on said mapping;
deriving a business value for the organization based on the one or more opportunities exploited in context of the scope for improvement identified;
and
computing, by the processor, the value realization index for the one or more IT services at a level of at least one of the user and the organization, wherein the value realization index is computed based on the business value derived and the first input data received from the user.

10 more elements

A computer program product having embodied thereon a computer program for computing a value realization index for one or more Information Technology (IT) services, wherein the IT services are implemented in a framework deployed at an organization, the computer program product comprising:

a program code for receiving from a user:
a first input data indicative of a monetary value invested by the user on each of the one or more IT services,
a second input data indicative of one or more computational weights for one or more qualities associated with the one or more IT services, and
a third input data indicative of a second set of computational weights, transaction volume and cost associated with one or more business metrics of the one or more qualities;
a program code for normalizing the one or more computational weights at a level of the organization to generate one or more normalized computational weights for the one or more qualities;
a program code for capturing one or more quality metrics for the one or more qualities and one or more business metrics for the one or more IT services;
a program code for mapping the one or more quality metrics with the one or more business metrics by considering the one or more normalized computational weights and domain benchmark values;
a program code for identifying scope for improvement for each of the one or more qualities based on said mapping in a manner such that, the scope for improvement identified exploits one or more business opportunities to the organization;
a program code for validating the one or more business opportunities exploited in context of the scope for improvement identified based on said mapping;
a program code for deriving a business value for the organization based on the one or more opportunities exploited in context of the scope for improvement identified;
and
a program code for computing the value realization index for the one or more IT services at a level of at least one of the user and the organization, wherein the value realization index is computed based on the business value derived and the first input data received from the user.

9 more elements

Dependencies are inferred from the claim text.