Service provider allocation system and allocation management device
AssigneeHitachi, Ltd.
InventorsTadaoki UESUGI, Satoshi OSAWA, Yukinori TERAHAMA
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Abstract
In the present invention, the allocation process of a service provider to a target case, which is performed for each case unit, is performed by calculating the grace period for extending the allocation process, and controlling the allocation to cases, including the target case, according to the state relating to allocation of the other cases while reflecting the service request level including the compatibility between the other service providers and the user in the grace period.
Claims10
A service provider allocation system for allocating one of a plurality of service providers engaging a given organization to a user, the service provider allocation system comprising:
- a section that receives a service provision request to the user as a case;
- a section that calculates a grace period for extending an allocation process with respect to the received case;
- and
- a section that controls the allocation to cases including the target case, according to the state relating to allocation of the other cases while reflecting the compatibility between the other service providers and the user in the particular grace period.
A servicer provider allocation method for allocating one of a plurality of service providers engaging a given organization to a user, by using an information processing device, the service provider allocation method comprising:
- receiving a service provision request to the user as a case;
- calculating a grace period for extending an allocation process with respect to the received case;
- and
- controlling the allocation to cases including the target case, according to the state relating to allocation of the other cases while reflecting the service request level including the compatibility between the other service providers and the user in the particular grace period.
Dependencies are inferred from the claim text.