Correction of customer mailing information

An article of manufacture comprising a non-transitory computer usable medium having computer readable program code embodied therein, the code when executed by one or more processors of a computer system causing a labeler to apply a mailing label, the computer readable program code in the article comprising:

• computer readable program code that when executed causes the computer to register a mail item that includes on an exterior surface of an envelope a printed message indicating that a customer name appearing on the mail item does not correspond to an address on the mail item;
• computer readable program code that when executed causes the computer to capture a delivery error segment of the surface;
• computer readable program code that when executed causes the computer to identify an electronic mail address that corresponds to a customer name in the addressee segment of the surface;
• and
• computer readable program code that when executed causes the computer to transmit to the email address an electronic form for electronically receiving a different address.

One or more non-transitory computer-readable media storing computer-executable instructions which, when executed by one or more processors of a computer system, perform a method for applying a mailing label, the method comprising:

• registering, by the one or more processors, a mail item received from a mail delivery service, the mail item including on an exterior surface of an envelope a printed message indicating that a customer name appearing on the mail item does not correspond to an address on the mail item;
• capturing, by an imaging device, a delivery error segment of the surface;
• identifying, by the one or more processors, an electronic mail address that corresponds to a customer name in the addressee segment of the surface;
• and
• transmitting, by a transmitter, to the email address an electronic form for electronically receiving a different address.