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US 2014/0341367 A1Published application
Cloud agent realizing method and system, and cloud agent server
AssigneeZte Corporation
InventorBo You
Life of this patent
Estimating the term…
Abstract
Disclosed is a cloud agent realizing method, including that: an agent is communicatively connected to a cloud agent server, acquires a parameter of the agent and a parameter of the cloud agent server from the cloud agent server, and logs in to the cloud agent server according to the acquired parameters. Also disclosed are a cloud agent realizing system and a cloud agent server. With the disclosure, cloud agent registration and management are realized in a Next Generation Call Center Cloud NGC3.
Claims21
A cloud agent realizing method, comprising steps of:
- communicatively connecting an agent to a cloud agent server, and acquiring, by the agent, a parameter of the agent and a parameter of the cloud agent server from the cloud agent server;
- and
- logging, by the agent, in to the cloud agent server according to the acquired parameters.
A cloud agent server, comprising an AgentProxy, wherein the AgentProxy comprises:
- an interface unit configured for being communicatively connected to an agent and receiving an operator identifier and login information or an agent identifier and login information sent by the agent;
- and
- an acquiring unit configured for acquiring, according to the operator identifier and login information or the agent identifier and login information sent by the agent and received by the interface unit, a parameter of the agent and a parameter of the cloud agent server, and forwarding the acquired parameters to the agent through the interface unit.
Dependencies are inferred from the claim text.