US 2014/0314212 A1 · PROVIDING ADVISORY INFORMATION ASSOCIATED WITH DETECTED AUDITORY AND VISUAL SIGNS IN A PSAP ENVIRONMENT

Abstract

A Public Safety Answering Point (PSAP) is configured to enable the detection of one or more clinical signs associated with a caller. The clinical signs may include both auditory and visual clinical signs and may be detected by analyzing a portion of the call information to determine one or more characteristics associated with the call information and comparing the one or more determined characteristics to known clinical sign characteristics. The PSAP may additionally or alternatively utilize the detection of the clinical signs to assist and/or provide an advisory recommendation in the decision of which, if any first responder resources should be dispatched; the recommendation may include which resources and at what priority the resources should be dispatched.

Claims21

Dependent claims

A method for automatically detecting clinical signs at a Public Safety Answering Point (PSAP), comprising:

receiving a contact initiated from a caller;
analyzing the contact to determine a contact characteristic;
based upon the contact characteristic, delivering call information associated with the contact to a clinical signs detection module;
automatically analyzing the call information and separately extracting one or more non-speech components from speech components;
automatically performing an analysis on the one or more non-speech components to determine a characteristic associated with the one or more non-speech components;
automatically comparing the characteristic associated with the one or more non-speech components to known characteristics associated with at least one clinical sign;
and
providing, as a detected clinical sign associated with the contact, an indication of the at least one clinical sign to at least one workstation associated with a PSAP agent.

5 more elements

A non-transitory computer readable information storage medium having stored thereon instructions that cause a computing system to execute a method of automatically detecting clinical signs at a Public Safety Answering Point (PSAP) comprising:

receiving a contact initiated from a caller;
analyzing the contact to determine a contact characteristic;
based upon the contact characteristic, delivering call information associated with the contact to a clinical signs detection module;
automatically analyzing the call information and separately extracting one or more non-speech components from speech components;
automatically performing an analysis on the one or more non-speech components to determine a characteristic associated with the one or more non-speech components;
automatically comparing the characteristic associated with the one or more non-speech components to known characteristics associated with at least one clinical sign;
and
providing an indication of the at least one clinical sign to at least one workstation associated with a PSAP agent.

5 more elements

A system that facilitates automatically detecting clinical signs at a Public Safety Answering Point (PSAP), comprising:

a workstation that receives a contact initiated from a caller;
a clinical signs analysis module configured to analyze the contact to determine a contact characteristic and based upon the contact characteristic, and deliver call information associated with the contact to a clinical signs detection module, wherein one or more modules of the clinical signs detection module are configured to automatically analyze the call information and separately extracts one or more non-speech components from speech components, automatically perform an analysis on the one or more non-speech components to determine a characteristic associated with the one or more non-speech components, and automatically compare the characteristic associated with the one or more non-speech components to known characteristics associated with at least one clinical sign, wherein the clinical signs analysis module is further configured to provide an indication of the at least one clinical sign to at least one workstation associated with a PSAP agent.

Dependencies are inferred from the claim text.

Providing advisory information associated with detected auditory and visual signs in a psap environment

Life of this patent

Providing advisory information associated with detected auditory and visual signs in a psap environment

Life of this patent

Abstract

Claims21