Log file management tool

A system comprising:

• a processor;
• and
• a memory, wherein the memory stores instructions that, when executed by the processor, cause the processor to:
• receive a request for logs associated with a service;
• query a configuration server for a list of servers associated with the service, the servers being for at least one contact center;
• retrieve a plurality of logs collected from the servers of the list of servers, the servers being connected to the processor over a network;
• and
• package the retrieved logs into a file.

A system comprising:

• a processor;
• and
• a memory, wherein the memory stores instructions that, when executed by the processor, cause the processor to:
• receive a request for logs, the request comprising search criteria comprising at least one of an error code or a session identifier;
• search an index database for the search criteria;
• retrieve a plurality of logs matching the search criteria, the logs being collected from a plurality of servers for at least one contact center;
• and
• package the retrieved logs into a file.