US 2014/0280100 A1Published application

Cloud-based phone system with methodologies for suggesting account configuration settings

AssigneeRingCentral, Inc.

InventorVi Chau

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Abstract

A cloud-based phone system with methodologies for suggesting account configuration settings is provided. In one embodiment, for example, techniques are provided for suggesting how a particular user should configure a particular account configuration parameter of a plurality of account configuration parameters available to the particular user. One or more parameters of the plurality of account configuration parameters that are related to the particular parameter are identified. One or more other users are identified that have configured the one or more parameters similar to how the particular user has configured the one or more parameters. A suggestion of how the particular user should configure the particular parameter is made based on settings for the particular parameter made by the one or more other users.

Claims24

Dependent claims

In a cloud-based phone system comprising one or more computing devices, a method for generating a suggested setting for a particular account configuration parameter of a plurality of account configuration parameters for a particular user of the cloud-based phone system, the method comprising:

identifying, from the plurality of account configuration parameters, one or more other account configuration parameters that are related to the particular account configuration parameter;
selecting a set of related users, from a plurality of users based on user selection criteria, that are related to the particular user by a particular organizational relationship;
identifying one or more reference users from the set of related users that have configured the one or more other account configuration parameters with settings that are the same or similar to settings configured by the particular user for the one or more other account configuration parameters;
generating a suggested setting for the particular account configuration parameter for the particular user based on settings configured for the particular account configuration parameter by the one or more reference users.

1 more element

A cloud-based phone system comprising:

one or more computing devices;
one or more non-transitory computer-readable media storing instructions which, when executed by the one or more computing devices, cause performance of a method for generating a suggested setting for a particular account configuration parameter of a plurality of account configuration parameters for a particular user of the cloud-based phone system, the method comprising:
identifying, from the plurality of account configuration parameters, one or more other account configuration parameters that are related to the particular account configuration parameter;
selecting a set of related users, from a plurality of users based on user selection criteria, that are related to the particular user by a particular organizational relationship;
identifying one or more reference users from the set of related users that have configured the one or more other account configuration parameters with settings that are the same or similar to settings configured by the particular user for the one or more other account configuration parameters;
generating a suggested setting for the particular account configuration parameter for the particular user based on settings configured for the particular account configuration parameter by the one or more reference users.

3 more elements

Dependencies are inferred from the claim text.