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US 2014/0279668 A1Published application
Systems and methods for returning items to attended delivery/pickup locations
AssigneeUnited Parcel Service of America, Inc.
InventorsDaniel Lievens, Vincent Dethier, Luc Pirenne
Life of this patent
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Abstract
A computer system for facilitating the return of one or more items from a particular retailer to a particular attended delivery/pickup location is described. In various embodiments, the system is configured for: 1) receiving a request from a particular user to return for an at least partial refund a particular item purchased from the particular retailer; 2) confirming (e.g., automatically) that the particular retailer will accept the particular item for the at least partial refund; and 3) facilitating the return of the particular item in any number of ways including, for example, shipping the particular item back to the particular retailer.
Claims15
A computer system comprising:
- at least one processor, wherein the computer system is configured for:
- (A) receiving one or more item return criteria from a particular retailer;
- (B) receiving item information associated with the particular item, the particular item associated with the particular retailer;
- (C) determining whether the particular item may be returned to the particular retailer for an at least partial refund, based at least in part on:
- i) the one or more item return criteria;
- and
- ii) the item information;
- (D) based at least in part on determining the particular item may not be returned to the particular retailer, transmitting a notification that the particular item may not be returned for the at least partial refund;
- and
- (E) based at least in part on determining the particular item may be returned to the particular retailer for the at least partial refund, facilitating the return of the particular item, at the particular attended delivery/pickup location to the particular retailer.
7 more elements
A non-transitory computer-readable medium storing computer-executable instructions for:
- (A) receiving one or more item return criteria from a particular retailer;
- (B) receiving one or more return terms associated with the particular retailer, the return terms comprising at least one way in which an item is to be returned to the particular retailer from a particular attended delivery/pickup location;
- (C) storing, in memory, the one or more item return criteria from the particular retailer;
- (D) storing, in memory, the return terms associated with the particular retailer;
- (E) receiving item information associated with the particular item from a client device associated with the particular attended delivery/pickup location, the particular item associated with the particular retailer;
- (F) determining whether the particular item may be returned to the particular retailer for an at least partial refund, based at least in part on:
- i) the one or more item return criteria;
- and
- ii) the item information;
- (G) based at least in part on determining the particular item may not be returned to the particular retailer, transmitting a notification that the particular item may not be returned for the at least partial refund;
- and
- (H) based at least in part on determining the particular item may be returned to the particular retailer for the at least partial refund, facilitating the return of the particular item, at the particular attended delivery/pickup location, according to the return terms associated with the particular retailer.
9 more elements
A computer-implemented method comprising:
- (A) receiving, by at least one processor, from a particular retailer, at least one deadline for returning a particular item;
- (B) receiving, by at least one processor, one or more return terms associated with the particular retailer, the return terms comprising at least one way in which an item is to be returned to the particular retailer from a particular attended delivery/pickup location;
- (C) receiving item information associated with the particular item, the particular item:
- i) associated with the particular retailer;
- and
- ii) comprising two or more parts;
- (D) determining, by at least one processor, whether the particular item may be returned to the particular retailer for an at least partial refund, based at least in part on:
- i) the at least one deadline for returning the particular item;
- and
- ii) the item information;
- (E) based at least in part on determining the particular item may not be returned to the particular retailer, transmitting, by at least one processor, a notification that the particular item may not be returned for the at least partial refund;
- and
- (F) based at least in part on determining the particular item may be returned to the particular retailer for the at least partial refund:
- i) generating, by at least one processor, at least one checklist, the at least one checklist comprising an indicator for each of the two or more parts;
- and
- ii) facilitating the return of the particular item, at the particular attended delivery/pickup location, according to the return terms associated with the particular retailer.
13 more elements
Dependencies are inferred from the claim text.