US 2014/0279604 A1Published application

Compliance Service Center

OwnerSteve A. Chavezinventor

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Abstract

Disclosed is a Compliance Service Center comprising of technology: Servers, plurality of bidirectional Data Collection Devices, Internet Services, Web Sites. Software platforms comprising: Service Rules/Policies, Service Schedules, Service Assignments, Data Collection Services and devices, Compliance Board (Oversight), Delivered Services (Insight), Pay Board, Archive Center, Automation Board and Third Party Interfaces. Compliance Monitoring is performed 24 hours a day 7 days a week on all scheduled services with Service Infractions reported on a plurality of bidirectional Data Collection Devices. Compliance Monitoring is essential in servicing consumer on timely basis for their scheduled service periods. It improves customer service, quality of service and fulfills contractual service obligations.

Claims11

Dependent claims

A Compliance Service Center comprised of computer technology hardware, software and services. Such as servers, Web Sites, Cloud Services, Internet Services, Networking Service and plurality of bidirectional Communication Services/Networks and a plurality of bidirectional data collection equipment, plurality of devices and Web Sites. Open architecture for equipment and device interfaces and connectivity. Compliance Service Center centralizes Daily Service Activity (24/7/365) in near real time using information supplied by modules and software platforms comprising:

Service Rules/Policies, Service Schedules, Service Assignments, Data Collection Services and devices, Compliance Board (Oversight), Delivered Services (Insight), Pay Board, Archive Center, Automation Board and Third Party Interfaces. Compliance Service Center applies the Company and State Rules, Policies, and Service Schedules in near real time on Delivered Services on the Compliance Board dashboard reflecting Compliance Performance (color coded) by account. Color coding reflects accounts with compliance issues which need to be resolved ASAP. Compliance Officers can navigate through multiple Division and Branch locations viewing 150 accounts per dashboard (Larger Dashboard are available for viewing) or they can view or print one dashboard with all accounts having compliance issues. Corrective Actions taken by Compliance Officers are posted to Service Tickets (Compliance Documentation) for the account and are forwarded to the department manager and HR for further action if required. Service Tickets which have not been followed up on will be forwarded to the Compliance Director for immediate attention. Compliance Service Center has tools to assist the Compliance Officer in locating staff to fill in as replacement personnel on situations were a scheduled staff member has become ill or is not able to work the assigned shift. State's have specific requirements on personnel who will be servicing the account or consumer. These requirements are encoded into the Compliance Service Center and will select staff members who meet the criteria to be used as a staff member replacement at the account or with a consumer. Compliance Officer will be notified if the replacement Staff member will go into overtime if they work the shift and if will place them into consecutive time worked status.

Dependencies are inferred from the claim text.

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Abstract

Service Rules/Policies, Service Schedules, Service Assignments, Data Collection Services and devices, Compliance Board (Oversight), Delivered Services (Insight), Pay Board, Archive Center, Automation Board and Third Party Interfaces. Compliance Service Center applies the Company and State Rules, Policies, and Service Schedules in near real time on Delivered Services on the Compliance Board dashboard reflecting Compliance Performance (color coded) by account. Color coding reflects accounts with compliance issues which need to be resolved ASAP. Compliance Officers can navigate through multiple Division and Branch locations viewing 150 accounts per dashboard (Larger Dashboard are available for viewing) or they can view or print one dashboard with all accounts having compliance issues. Corrective Actions taken by Compliance Officers are posted to Service Tickets (Compliance Documentation) for the account and are forwarded to the department manager and HR for further action if required. Service Tickets which have not been followed up on will be forwarded to the Compliance Director for immediate attention. Compliance Service Center has tools to assist the Compliance Officer in locating staff to fill in as replacement personnel on situations were a scheduled staff member has become ill or is not able to work the assigned shift. State's have specific requirements on personnel who will be servicing the account or consumer. These requirements are encoded into the Compliance Service Center and will select staff members who meet the criteria to be used as a staff member replacement at the account or with a consumer. Compliance Officer will be notified if the replacement Staff member will go into overtime if they work the shift and if will place them into consecutive time worked status.