Dropbox interaction

A computer program product configured for providing an interactive conversation box to a customer of a financial institution, the computer program product comprising a non-transitory computer readable medium having computer executable code stored thereon to cause a processing device to:

• initiate presentation, to the customer of the financial institution, of an interface comprising a graphical interactive conversation box;
• initiate presentation, concurrently with presentation of the conversation box and to the customer of the financial institution, of a graphical element representing a transaction;
• receive customer selection of the graphical element for inclusion in the conversation box;
• and
• initiate presentation, concurrently with presentation of the conversation box and to the customer of the entity, of the graphical element or a representation of the graphical element superimposed over the conversation box or presented as part of the conversation box.

A computer-implemented method for providing an interactive conversation box to a customer of a financial institution, the method comprising:

• providing a memory device storing computer executable code and a processing device to execute the computer executable code to cause the processing device to:
• initiate presentation, to the customer of the financial institution, of an interface comprising a graphical interactive conversation box;
• initiate presentation, concurrently with presentation of the conversation box and to the customer of the financial institution, of a graphical element representing a transaction;
• receive customer selection of the graphical element for inclusion in the conversation box;
• and
• initiate presentation, concurrently with presentation of the conversation box and to the customer of the entity, of the graphical element or a representation of the graphical element superimposed over the conversation box or presented as part of the conversation box.