Real time order and activation processing system
AssigneeSimplexity, LLC
InventorsFrank Bennett, Tim Weisbrod, Neil Ryan, Vic Hugo, Andy Zeinfeld, Kevin O'Riordan, Grant Yoder
Life of this patent
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Abstract
Methods and systems are provided for utilizing interactive UI dialogs to resolve issues that may arise during the real-time ordering and activation of wireless products and services while a user is engaged during their session. The interactive UI dialogs may provide a customer with an opportunity to provide information, make decisions or trigger additional steps during the real time order.
Claims12
A computer-implemented method for providing an interactive real time wireless carrier approval and ordering program for wireless products and services, the method comprising the computer-implemented steps of:
- receiving an order with an indication of a selected wireless product from a database of available wireless products;
- validating the order with one or more validation routines;
- transmitting the validated order to one or more systems for processing;
- generating an interactive dialog if the validated order encounters a condition that requires input from a customer during the automated processing;
- providing the interactive dialog to a dynamic user interface;
- receiving the customer input via the interactive dialog;
- and
- transmitting the customer input continuously to the one or more systems for additional processing, wherein, the customer is engaged during the method.
The computer-implemented method of claim 13, wherein the validation routines are selected from the group consisting of:
- risk assessments, port eligibility checks, fraud, unable to reserve the selected wireless product, other errors and combinations thereof.
The computer-implemented method of claim 13, wherein the interactive UI are selected from a group consisting of:
- custom interactions, resubmission interactions, chat interactions, click to call interactions, auto cancel interactions, cancel via chat interactions, other interactions and combinations thereof.
The computer-implemented method of claim 13, wherein continuously engaged is a single user session.
The computer-implemented method of claim 13, wherein method is performed in real-time.
The computer-implemented method of claim 13, further comprising a subsequent interactive dialog providing the interactive dialog to a dynamic user interface;
- receiving the customer input via the interactive dialog;
- and transmitting the customer input continuously to the one or more systems for additional processing, for any subsequent encounter of a condition.
A system for providing an interactive real time wireless carrier approval and ordering program for wireless products, the system comprising:
- a memory coupled to a processor;
- the processor operable to execute a program;
- the program stored in the memory and executable by the processor, the program being operable to receiving an order with an indication of a selected wireless product from a database of available wireless products;
- validating the order with one or more validation routines;
- transmitting the validated order to one or more systems for processing;
- generating an interactive dialog if the validated order encounters a condition that requires input from a customer during the automated processing;
- providing the interactive dialog to a dynamic user interface;
- receiving the customer input via the interactive dialog;
- and
- transmitting the customer input continuously to the one or more systems for additional processing, wherein, the customer is engaged during the method.
The system of claim 19, wherein the validation routines are selected from the group consisting of:
- risk assessments, port eligibility checks, fraud, unable to reserve the selected wireless product, other errors and combinations thereof.
The system of claim 19, wherein the interactive user interface are selected from a group consisting of:
- custom interactions, resubmission interactions, chat interactions, click to call interactions, auto cancel interactions, cancel via chat interactions, other interactions and combinations thereof.
The system of claim 19, wherein continuously engaged is a single user session.
The system of claim 19, wherein method is performed in real-time.
The system of claim 19, further comprising a subsequent interactive dialog providing the interactive dialog to a dynamic user interface;
- receiving the customer input via the interactive dialog;
- and transmitting the customer input continuously to the one or more systems for additional processing, for any subsequent encounter of a condition.
Dependencies are inferred from the claim text.