Systems and Methods for Identifying and Delivering Tailored Content Based Upon a Service Dialog
AssigneeAmerican Express Travel Related Services Company, Inc.
InventorTroy P. Williams
Life of this patent
Estimating the term…
Abstract
The present disclosure identifies and/or delivers tailored content based upon a service dialog. For example, the systems may receive a request for tailored content, facilitate a service dialog to obtain information related to the request, and communicate a plurality of tailored content based upon the information related to the request. Further, the systems may identify tailored content based upon a consumer profile, communicate the tailored content to a web client, and/or receive a selection of the tailored content. Further still, the systems may modify a magazine (e.g., content that is presented electronically) based upon tailored content.
Claims20
A method, comprising:
- receiving, by a computer-based system for processing a service dialog, a request for tailored content;
- facilitating, by the computer-based system and in response to the request, a service dialog to obtain information related to the request;
- and
- communicating, by the computer-based system, a plurality of tailored options based upon the information related to the request.
An article of manufacture including a non-transitory, tangible computer readable storage medium, having instructions stored thereon that, in response to execution by a computer-based system for processing a service dialog, cause the computer-based system to perform operations comprising:
- receiving, by the computer-based system, a request for tailored content;
- facilitating, by the computer-based system and in response to the request, a service dialog to obtain information related to the request;
- and
- communicating, by the computer-based system, a plurality of tailored options based upon the information related to the request.
A system comprising:
- a processor for processing a service dialog,
- a tangible, non-transitory memory configured to communicate with the processor,
- the tangible, non transitory memory having instructions stored thereon that, in response to execution by the processor, cause the processor to perform operations comprising:
- receiving, by the processor, a request for tailored content;
- facilitating, by the processor and in response to the request, a service dialog to obtain information related to the request;
- and
- communicating, by the processor, a plurality of tailored options based upon the information related to the request.
Dependencies are inferred from the claim text.