US 2014/0279050 A1 · DYNAMIC CHATBOT

Abstract

Disclosed is a novel system and process for presenting a customized chatbot. The transaction in one example is a sales transactions. Information is retrieved that is associated with the user or customer. The information includes demographic information of the user or behavioral information of the first party, or a combination of both. A chatbot is presented on the system of the user as of a messaging window of a web page document of an entity selling a good or a service. The messaging window is customized to the end user based on the demographic information of the first party, or the behavioral information of the first party or a combination of both. The messaging window is customized to include one or more of an initial greeting, an appearance of the messaging window, and a picture of an agent.

Claims20

Dependent claims

A computer-implemented method for presenting a customized chatbot, the method comprising:

receiving information associated with a first party, the information includes one or more of demographic information of the first party and behavioral information of the first party;
and
presenting at least one chatbot on a system of the first party as part of at least one messaging window of a web page document of a second party, the messaging window is customized to the first party based on one or more of the demographic information of the first party and the behavioral information of the first party, and the messaging window is customized to include one or more of an initial greeting, an appearance of the messaging window, and a picture of an agent.

Dependencies are inferred from the claim text.

Dynamic chatbot

Life of this patent

Dynamic chatbot

Life of this patent

Abstract

Claims20