Real-time customer engagement system
AssigneeBenbria Corporation
InventorYing Du
Life of this patent
Estimating the term…
Abstract
What is disclosed is a system to enable real-time customer engagement with one or more customers utilizing one or more devices, implemented using one or more servers, said servers connected to said devices over at least one network, comprising a survey phase, wherein one of the one or more customers utilizes an interactive survey running on one of the one or more devices to send feedback to one of the one or more servers over the one or more networks; a post-survey phase, wherein the customer utilizes one or more devices to send feedback to one of the one or more servers over the one or more networks; and a closure phase.
Claims5
A system to enable real-time engagement with one or more customers utilizing one or more devices, implemented using one or more servers, said servers connected to said devices over at least one network, comprising:
- a survey phase, wherein one of the one or more customers utilizes an interactive survey running on one of the one or more devices to send feedback to one of the one or more servers over the one or more networks;
- a post-survey phase, wherein the customer utilizes one or more devices to send feedback to one of the one or more servers over the one or more networks;
- and
- a closure phase.
Dependencies are inferred from the claim text.