Contractor scheduling and component purchasing service

A method comprising:

• monitoring, with a monitoring system, operating parameters of an HVAC system at a customer location, the monitoring system being in communication with a database storing a plurality of faults, each fault having an indicator corresponding to whether the associated fault is designated for self-maintenance;
• detecting or predicting, with the monitoring system, a fault in the HVAC system based on the monitored operating parameters;
• determining, with the monitoring system, whether the fault is designated for self-maintenance based on the database;
• communicating, with the monitoring system, an alert corresponding to the fault to a customer device associated with the HVAC system;
• displaying, when the alert received by the customer device indicates that the fault in the HVAC system is designated for self-maintenance and with the customer device, an identification of at least one replacement component associated with maintenance for the fault and a first interface to receive at least one of a first selection for a contractor to deliver the at least one replacement component and a second selection for purchasing the at least one replacement component through a commercial retailer.

A computer readable storage medium storing instructions executable by a processor for:

• monitoring, with a monitoring system, operating parameters of an HVAC system at a customer location, the monitoring system being in communication with a database storing a plurality of faults, each fault having an indicator corresponding to whether the associated fault is designated for self-maintenance;
• detecting or predicting, with the monitoring system, a fault in the HVAC system based on the monitored operating parameters;
• determining, with the monitoring system, whether the fault is designated for self-maintenance based on the database;
• communicating, with the monitoring system, an alert corresponding to the fault to a customer device associated with the HVAC system;
• displaying, when the alert received by the customer device indicates that the fault in the HVAC system is designated for self-maintenance and with the customer device, an identification of at least one replacement component associated with maintenance for the fault and a first interface to receive at least one of a first selection for a contractor to deliver the at least one replacement component and a second selection for purchasing the at least one replacement component through a commercial retailer.