Method And System For Optimizing Field Service Appoint Scheduling

Abstract

A system and method for allowing a dispatcher and/or a service technician to achieve an optimized schedule for a few or a large number of service technicians performing repairs in the field based on an analysis of past data, methodologies and formulas, wherein a scheduling program is displayed to the dispatcher on a monitor of a computer or any other processing device, using the scheduling program the dispatcher calls up or accesses the current schedule of all the technicians, and the technicians can simultaneously view their entire current schedule and agree to a proposed appointment, even placing blocks on dates and times that they are not available for scheduling so that optimized or near optimized schedules are obtained quickly and economically.

Dependencies are inferred from the claim text.