Loading patent…
AssigneeFirst Service Networks Inc.
InventorsRussell Joyner, Clyde MOORE
Estimating the term…
Methods and systems are provided for allocating tasks within a hybrid workforce which includes staff technicians and outsourced technicians in a facilities management computing environment. The method includes: identifying a geographic market where a new staff technician is needed; adding the new staff technician to a pool of staff technicians; assigning pending preventive maintenance (PM) tasks and pending service request (SR) tasks to the pool of staff technicians; calculating routes for the pool of staff technicians and dynamically establishing schedules for the pool based on the calculated routes; assigning an additional SR to the pool of staff technicians if the staff technician schedules are full; and assigning the additional SR to the outsourced technician if all of the staff technician schedules are not full.
In a facilities management computing environment including an administrator computing node configured to interact with a network server having a processor, a method for allocating tasks within a hybrid workforce comprising staff technicians and at least one outsourced technician, the method comprising the steps of:
A method for managing a hybrid workforce in a facilities management computing environment, the hybrid workforce including a first group of staff technicians and a second group of contracted technicians, the method comprising the steps of:
A computer application embodied in a non-transitory medium for operation by a one or more computer processors for performing the steps of:
Dependencies are inferred from the claim text.