Tracking and Processing Requests From Hospitality Customers

A request management system, comprising:

• a memory;
• and
• at least one processor coupled to the memory and configured to:
• define a set of users, each user associated with one or more groups;
• define a list of request types, each request type assigned to at least one group, wherein each request type defines one or more requests receivable from a customer's mobile device;
• receive a request from a customer's mobile device, wherein the customer's mobile device is configured to connect to the request management system to submit one or more requests defined by the set of request types;
• and
• assign the request received from the customer to one or more groups assigned to fulfill the request type that includes the received request.

A tangible computer-readable device having instructions stored thereon that, when executed by at least one computing device, causes the at least one computing device to perform operations comprising:

• defining a set of users, each user associated with one or more groups;
• defining a list of request types, each request type assigned to at least one group, wherein each request type defines one or more requests receivable from a customer's mobile device;
• receiving a request from a customer's mobile device, wherein the customer's mobile device is configured to connect to the request management system to submit one or more requests defined by the set of request types;
• and
• assigning the request received from the customer to one or more groups assigned to fulfill the request type that includes the received request.

A computer implemented method for handling customer requests using a request management system having a request handler and configured to connect to a user mobile device accessible to a staff user comprising:

• storing data corresponding to the customer requests including request status and request type information;
• providing to the user mobile device a set of data obtained from the stored data including request status and request type information such that the user mobile device can render one or more interfaces for display that allow the staff user to fulfill one or more of the customer requests;
• and
• receiving from the user mobile device data relating to one or more handle request selections made by the staff user at the one or more interfaces to manage handling of a particular customer request.