Abuse tolerant ticketing system
AssigneeLive Nation Entertainment, Inc.
InventorsJohn Carnahan, Robert W. McEwen, Vasanth Kumar
Life of this patent
Estimating the term…
Abstract
Interaction pattern associated mapping schemes are used to classify users of ticket distribution system and, more particularly, to provide unique interaction for the users. Different classes and/or scores may be assigned to users based on their interaction and/or profiles. The interface of the ticket distribution system for one or more classes or classes is modified during the purchase process according to the characterization of the user's interaction and other information.
Claims16
1-14. (canceled)
A ticket distribution system for classifying users and provide unique interaction for a plurality of users, the ticket distribution system comprising:
- a ticketing engine that:
- receives a first interaction, wherein a first user is part of the plurality of users;
- receives a second interaction, wherein a second user is part of the plurality of users;
- correlates the first interaction of the first user with the ticket distribution system;
- correlates the second interaction of the second user with the ticket distribution system;
- an interaction classifier that:
- classifies the first interaction of the first user with the ticket distribution system;
- assigns a first class to the first user according to the classification of the first interaction;
- operates an interface to the ticket distribution system according to a first profile for the first class;
- classifies the second interaction of the second user with the ticket distribution system;
- assigns a second class to the second user according to the classification of the second interaction;
- and
- an interface manipulation engine that:
- modifies the interface to the ticket distribution system for a second profile for the second class such that the second user is treated with a range of different interface factors from the first user during the purchase process;
- wherein the different interface factor between the first user and the second user is chosen from a group consisting of:
- checkout speed;
- responsiveness of the interface;
- visibility of the interface;
- ticket cost;
- ticket quantity availability;
- ticket seat availability;
- authentication level;
- and
- availability of the interface.
A method for classifying users of a ticket distribution system to provide unique interaction for a plurality of users, comprising:
- receiving a first interaction, wherein a first user is part of the plurality of users;
- correlating the first interaction of the first user with the ticket distribution system;
- classifying the first interaction of the first user with the ticket distribution system;
- assigning a first class to the first user according to the classifying of the first interaction;
- operating an interface to the ticket distribution system according to a first profile for the first class;
- receiving a second interaction, wherein a second user is part of the plurality of users;
- correlating the second interaction of the second user with the ticket distribution system;
- classifying the second interaction of the second user with the ticket distribution system;
- assigning a second class to the second user according to the classifying of the second interaction;
- and
- modifying the interface to the ticket distribution system for a second profile for the second class such that the second user is treated with a different interface factor than the first user during the purchase process;
- wherein the different interface factor between the first user and the second user is chosen from a group consisting of:
- checkout speed;
- responsiveness of the interface;
- visibility of the interface;
- ticket cost;
- ticket quantity availability;
- ticket seat availability;
- authentication level;
- and
- availability of the interface.
A ticket distribution system for classifying users and provide unique interaction for a plurality of users, the ticket distribution system comprising:
- one or more processors;
- and
- one or more memories coupled with the one or more processors, wherein the one or more processors and the one or more memories are configured to:
- receive a first interaction, wherein a first user is part of the plurality of users;
- correlate the first interaction of the first user with the ticket distribution system;
- classify the first interaction of the first user with the ticket distribution system;
- assign a first class to the first user according to the classification of the first interaction;
- operate an interface to the ticket distribution system according to a first profile for the first class;
- receive a second interaction, wherein a second user is part of the plurality of users;
- correlate the second interaction of the second user with the ticket distribution system;
- classify the second interaction of the second user with the ticket distribution system;
- assign a second class to the second user according to the classification of the second interaction;
- and
- modify the interface to the ticket distribution system for a second profile for the second class such that the second user is treated with a range of different interface factors from the first user during the purchase process;
- wherein the different interface factor between the first user and the second user is chosen from a group consisting of:
- checkout speed;
- responsiveness of the interface;
- visibility of the interface;
- ticket cost;
- ticket quantity availability;
- ticket seat availability;
- authentication level;
- and
- availability of the interface.
Dependencies are inferred from the claim text.