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US 2014/0278600 A1Published application
Auction based decentralized ticket allotment
AssigneeBMC Software, Inc.
InventorsVineesh PUTHIYOTTIL, Sameer KULKARNI
Life of this patent
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Abstract
Described is a method for auction based decentralized ticket allotment. The method includes receiving a ticket indicating a system problem, generating an auction for the ticket, receiving at least one bid, based on the auction, to resolve the system problem from at least one agent, the at least one bid including one of a time to resolution, a hold and a no bid, and allotting the ticket to an agent based on the at least one bid.
Claims20
A method comprising:
- receiving a ticket indicating a system problem;
- generating an auction for the ticket;
- receiving at least one bid, based on the auction, to resolve the system problem from at least one agent, the at least one bid including one of a time to resolution, a hold and a no bid;
- and
- allotting the ticket to an agent based on the at least one bid.
2 more elements
A system including a non-transitory computer readable medium including code segments that when executed by a processor cause the processor to:
- receive a ticket indicating a system problem;
- generate an auction for the ticket;
- receive at least one bid, based on the auction, to resolve the system problem from at least one agent, the at least one bid including one of a time to resolution, a hold and a no bid;
- and
- allot the ticket to an agent based on the at least one bid.
2 more elements
Dependencies are inferred from the claim text.