Adaptive reservation processing
OwnerJonathan Daniel Cordero, Robert Raymond Cooke +1inventors
InventorsJonathan Daniel Cordero, Robert Raymond Cooke, Ezekiel Brooks
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Abstract
Techniques for adaptive reservation processing are provided. Policies define trigger events when a customer's travel plans are being disrupted in some manner that would warrant an incentive from an enterprise associated with those plans. Custom rules are automatically applied to the circumstances surrounding the disruption and a list of incentives is presented for selection by the customer.
Claims20
A processor-implemented method programmed in a non-transitory processor-readable medium and to execute on one or more processors of a machine configured to execute the method, comprising:
- detecting, at the machine, an event indicating a travel disruption to a customer of an enterprise;
- applying, via the machine, rules in view of the event to generate a list of incentive options to re-accommodate the customer with the travel disruption;
- and
- communicating, via the machine, the list directly or indirectly to the customer for selecting one or more of the incentive options from the list.
A processor-implemented method programmed in a non-transitory processor-readable medium and to execute on one or more processors of a machine configured to execute the method, comprising:
- receiving, at the machine, a list of available incentives received from an incentive manager to re-accommodate a customer having a travel disruption;
- acquiring, at the machine, a selection for one or more of the available incentives for the customer;
- and
- causing, from the machine, the selection to be delivered to the customer.
A system comprising:
- memory having an incentive manager that executes on the processors of a server;
- and
- wherein the incentive manager is configured to detect travel disruptions to customers based on events and further configured to generate a list of available incentives for the customer to select from, the list communicated to an incentive agent where the customer makes a selection for one or more of the available incentives.
Dependencies are inferred from the claim text.