Automated refill request processing system and method

A system for processing medication refill requests comprising:

• an integration module in signal communication with an electronic medical record (EMR) system, the integration module receives a refill request from the EMR system and parses the refill request to obtain refill information contained in the refill request;
• a refill request processing module in signal communication with the integration module, the refill request processing module determines whether to authorize the refill request based, at least in part, on the refill information and determines whether supplemental information used to authorize the refill request is available;
• and
• wherein, in response to a determination that the supplemental information is not available, the refill request processing module
• provides a notification that the supplemental information is not available,
• sets a timeout period,
• continues to process the refill request when the supplemental information becomes available before the timeout period expires, and
• discards the refill request when the timeout period expires before the information becomes available.

A non-transitory computer-readable storage medium having computer-executable program instructions stored thereon that when executed by a processor cause the processor to perform steps for processing medication refill requests, the steps comprising:

• receiving a medication refill request;
• parsing the refill request to obtain refill information contained in the refill request;
• determining whether to authorize the refill request based, at least in part, on the refill information;
• wherein determining whether to authorize the refill request includes determining whether supplemental information used to authorize the refill request is available;
• and
• in response to a determination that the supplemental information is not available,
• providing a notification that the supplemental information is not available,
• setting a timeout period,
• deciding to continue processing the refill request when the supplemental information becomes available before the timeout period expires, and
• sending the refill request to a review pool when the timeout period expires before the supplemental information becomes available.