Remote control and call management resource
AssigneeTime Warner Cable Enterprises LLC
InventorsJeffrey James Lindsay, Peter Stern
Life of this patent
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Abstract
A call management resource in a cable network environment receives an incoming phone call from a cable network subscriber. Via a call connection between the call management resource and the subscriber, the call management resource receives control input from the subscriber over the call connection. The control input can be a command specifying an operation to be performed on behalf of the subscriber in the cable network environment. In accordance with the control input, the call management resource initiates execution of the operation in the cable network environment. Thus, a cable network subscriber can perform control functions in a cable network environment using a communication device.
Claims33
A method comprising:
- receiving an incoming phone call from a subscriber;
- establishing a call connection between a call management resource and the subscriber;
- receiving control input from the subscriber over the call connection, the control input specifying an operation to be performed on behalf of the subscriber;
- and
- in accordance with the control input, initiating execution of the operation in a cable network environment.
A method comprising:
- detecting activation of a phone device;
- obtaining configuration information associated with a subscriber operating the phone device;
- and
- as specified by the configuration information, and prior to the subscriber inputting a target number into the phone device to establish a call connection with a corresponding called party, establishing a communication connection between the phone device and an interactive management system, the interactive management system executing commands as inputted by the subscriber through the phone device over the communication connection.
A computer system comprising:
- at least one processor device;
- and
- a hardware storage resource coupled to the at least one processor device, the hardware storage resource storing instructions that, when executed by the at least one processor device, cause the at least one processor device to perform operations of:
- detecting activation of a phone device;
- obtaining configuration information associated with a subscriber operating the phone device;
- and
- as specified by the configuration information, and prior to the subscriber inputting a target number into the phone device to establish a call connection with a corresponding called party, establishing a communication connection between the phone device and an interactive management system, the interactive management system executing commands as inputted by the subscriber through the phone device over the communication connection.
Computer-readable storage hardware having instructions stored thereon, the instructions, when carried out by a processing device, causes the processing device to perform operations of:
- detecting activation of a phone device;
- obtaining configuration information associated with a subscriber operating the phone device;
- and
- as specified by the configuration information, and prior to the subscriber inputting a target number into the phone device to establish a call connection with a corresponding called party, establishing a communication connection between the phone device and an interactive management system, the interactive management system executing commands as inputted by the subscriber through the phone device over the communication connection.
Dependencies are inferred from the claim text.